The Asset Protection Captain's primary responsibility is to train, educate, and supervise staff in detecting and preventing theft of company property. Train and coach Asset Protection / Loss Prevention staff on apprehension. Support store's efforts in providing the best customer service within a controlled environment so as to ensure maximum sales at the highest profit rate attainable.
Select, train, develop, and supervise Asset Protection / Loss Prevention staff on detecting and preventing theft of company property.
Develop, implement, and communicate programs to prevent theft amongst customers and employees.
Participate in initial orientation and on-going training including the computer, surveillance, and alarm systems.
Respond to customer and associate incidents to facilitate first aid and minimize company liability. Recover stolen merchandise and apprehend shoplifters who commit fraud or other criminal acts against the company.
Investigate criminal violations against the person or property of any customer or associate that is committed on company premises.
Prepare prompt and complete reports relative to all theft incidents, merchandise recoveries, accident investigations, audits, and other activities as assigned by the AP/LP Manager.
Be an expert of and maintain strict compliance with the law and company policies concerning apprehensions, searches and seizures, and the preservation of evidence.
Successfully complete all security training requirements and maintain personal certifications as required by law.
Conduct and oversee audits to ensure sales department compliance to merchandise exposure standards and asset protection.
Develop and maintain relationship with local law enforcement to facilitate maximum coordination for potential criminal cases.
Testify in court concerning any case, criminal or civil, wherein the company is a party of interest to which the Asset Protection / Loss Prevention Detective is summoned.
Works on special assignments, investigations, and surveillance as directed by Store AP/LP Manager.
Responds to alarm conditions at assigned store. Perform other duties as needed.
Regular, dependable attendance and punctuality.
Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.